Store Policy

Customer Care

Last updated: August 5, 2025

At ANIMAVIE SHOP LLC, we are committed to providing exceptional customer care. Our goal is to ensure that your experience — from browsing our store to receiving your order — is smooth, transparent, and satisfying.

If you have questions about our products, your order, or our policies, our team is here to help.

How to contact us:

Email: contact@animavieshop.com
Contact form: Available on our Contact page
Response time: 24 to 48 business hours

We currently provide support in English and French.

Privacy & Safety

Last updated: August 5, 2025

At ANIMAVIE SHOP LLC, we respect your privacy and take the protection of your personal information seriously.

We collect only the information necessary to process your order, provide customer support, and improve your shopping experience. Your personal data will never be sold or shared with third parties for marketing purposes.

Payments are securely processed via Stripe. We do not store your complete credit card details on our servers.

For any questions or concerns regarding your personal information, please contact us at contact@animavieshop.com.

Wholesale Inquiries

Last updated: August 5, 2025

ANIMAVIE SHOP LLC welcomes wholesale inquiries from retailers who value high-quality pet products.

If you wish to stock our products in your store or discuss a potential partnership, please email us at contact@animavieshop.com with the following details:

Your business name and location
Website or social media links
Products you are interested in
Estimated quantity or order size

We will review your request and respond within 3 to 5 business days.

Payment Methods

Last updated: August 5, 2025

We currently accept the following payment method:

Credit / Debit Cards via Stripe
PayPal

All transactions are processed securely. If you experience any issues during checkout, please contact us at contact@animavieshop.com.

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Store Policy

Customer Care

Privacy & Safety

Wholesale Inquiries

Payment Methods